Jymbro

Terms of Service

These terms are the contract between you and 6GO S.r.l. for the use of Jymbro. Read them carefully: by creating an account or using the platform, you accept them in full.

Last updated: 22 July 2026

Who these terms are with

  • Jymbro is operated by 6GO S.r.l., registered at Via Beatrice D Este 38, 20122, Milano, VAT/P.IVA 05395240962, reachable at [email protected].
  • These terms apply to the Jymbro mobile apps, the website, and every related service. If you do not accept them, do not use Jymbro.

Definitions

  • "Platform" — the Jymbro apps, website, and services.
  • "Member" — a person who uses Jymbro to manage memberships, check in to gyms, and find training partners.
  • "Brand" — a fitness business that uses Jymbro to run one or more locations.
  • "Team member" — a person acting for a Brand, including owners, managers, receptionists and trainers.
  • "Access pass" — the rotating, single-use credential that lets a Member enter a location.
  • "Content" — anything you upload or publish through the Platform.

Eligibility and your account

  • You must be at least 16 years old to create an account. Between 16 and 18 you need the consent of a parent or guardian.
  • You must give accurate registration information and keep it up to date.
  • You are responsible for your credentials and for everything done through your account. Do not share it. Enable two-factor authentication if the account has access to a Brand.
  • Tell us immediately at [email protected] if you suspect unauthorised use of your account.
  • One person, one account. Accounts may not be sold or transferred.

What Jymbro does — and what it does not

  • Jymbro provides the software that Brands use to run their gyms and that Members use to manage their memberships, enter locations, and find people to train with.
  • Jymbro is not a gym. We do not provide training, coaching, medical advice, or physical access control. The contract for your gym membership is between you and the Brand, not with us.
  • Each Brand sets its own prices, rules, opening hours, and membership conditions, and is solely responsible for the services it provides and for the safety of its premises.
  • We may change, add, or remove features. If a change materially reduces a paid feature, we give you reasonable notice.

Members

  • Jymbro is free for Members. We may introduce optional paid features in the future, always with clear notice before you are charged anything.
  • Access passes are personal, single-use, and rotate. Sharing, copying, screenshotting for reuse, or attempting to replay a pass is a serious breach of these terms and may end your account and your gym membership.
  • Matchmaking is opt-in and can be switched off at any time. Suggestions are just suggestions: you decide who you meet, and you are responsible for your own safety when meeting someone in person.
  • Documents you upload are private to you until you assign them to a Brand. You can revoke that access at any time, though a Brand may keep a copy where its own legal obligations require it.

Brands and subscriptions

  • Brands get a 14-day free trial with no card required. After the trial, a paid subscription is required to keep using management features.
  • Subscriptions are billed in advance through Stripe, monthly or yearly depending on the plan you choose, and renew automatically until cancelled.
  • Prices are shown on the pricing page and are exclusive of VAT unless stated otherwise. We may change prices with at least 30 days' notice; the change applies from your next renewal, and you may cancel before it takes effect.
  • You can cancel at any time from your billing settings. Cancellation takes effect at the end of the paid period; the service stays available until then, and we do not refund the unused part of a period unless the law requires it.
  • If a payment fails we retry it and notify you. Persistent non-payment suspends management features; member and check-in data is retained during suspension and restored once payment succeeds.
  • Brand teams are responsible for the accuracy of their gym profile, plans, and billing data, for managing staff permissions, and for reviewing access scans and security alerts.
  • Brands must comply with data protection law for the personal data of their own members, for which they act as an independent data controller.

Consumer withdrawal rights

  • If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance contract without giving a reason.
  • By starting a paid subscription you ask us to begin supplying the service immediately, and you acknowledge that you lose the right of withdrawal once the service has been fully supplied within that period.
  • To withdraw, write to [email protected] within 14 days of the start of the subscription. Where the right applies, we refund within 14 days using the payment method you originally used.
  • This section does not apply to Brands or professionals, who are not consumers under Italian Legislative Decree 206/2005.

Acceptable use

  • Do not harass, threaten, abuse, impersonate, or discriminate against anyone on the Platform.
  • Do not publish content that is illegal, hateful, sexually explicit, or that infringes someone else's rights.
  • Do not share, copy, or attempt to reuse access passes, or try to enter a location you have no valid membership for.
  • Do not probe, scan, or test the security of the Platform, circumvent rate limits, or interfere with its operation.
  • Do not scrape, bulk-export, or redistribute data from the Platform, and do not use it to build a competing service.
  • Do not use the Platform for anything unlawful, or in breach of the rules of a gym you are visiting.

Your content

  • You keep ownership of everything you upload or publish.
  • You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display your content strictly as needed to operate the Platform and provide it to you and to the people you share it with. That licence ends when you delete the content, except for backups already made and any copy the law requires us to keep.
  • You confirm you have the right to upload what you upload, and that it does not infringe anyone else's rights.
  • We may remove content that breaches these terms or the law. We do not routinely review content in advance.

Intellectual property

  • The Platform, its software, design, and the Jymbro name and logo belong to 6GO S.r.l. and are protected by intellectual property law.
  • We grant you a personal, non-transferable, revocable licence to use the Platform under these terms. Nothing else is granted.
  • Do not copy, modify, decompile, or reverse-engineer the Platform, except to the extent the law expressly permits it.

Suspension and termination

  • You can stop using Jymbro at any time and delete your account from your settings.
  • We may suspend or terminate an account that breaches these terms, that is used for fraud or unauthorised access, or where we are legally required to act. Where it is reasonable and lawful, we give notice first and a chance to fix the problem.
  • On termination your licence to use the Platform ends. The sections on content licences already granted, liability, and governing law survive.
  • If we terminate a paid subscription without cause, we refund the unused part of the period you already paid for.

Availability and disclaimers

  • We work to keep Jymbro available and reliable, but we do not promise uninterrupted or error-free service. Maintenance, third-party failures, and events outside our control can interrupt it.
  • Except as these terms state, the Platform is provided "as is", without warranties of any kind to the maximum extent permitted by law.
  • Jymbro is not a medical service. Nothing on the Platform is medical advice. Consult a doctor before starting or changing a training programme.
  • We are not a party to any dispute between a Member and a Brand, or between Members. Meeting someone through matchmaking is your own decision, taken at your own risk.

Liability

  • Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law — including the mandatory rights of consumers.
  • Subject to that, our total liability towards a Brand for any claim is capped at the amount it paid us in the 12 months before the event giving rise to the claim.
  • We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data caused by circumstances outside our reasonable control.
  • We are not liable for the acts or omissions of a Brand, including denial of entry, injuries on its premises, or the way it runs its memberships.

Changes to these terms

  • We may update these terms. We publish the new version here and update the date at the top.
  • For material changes we notify you in the app or by email at least 30 days before they take effect. If you do not accept them, you may close your account before that date; for paid subscriptions, we refund the unused part of the period.
  • Continuing to use Jymbro after the change takes effect means you accept the updated terms.

Governing law and disputes

  • These terms are governed by Italian law.
  • If you are a consumer, you may bring proceedings in the courts of your place of residence, and you keep the protection of the mandatory rules of your country of residence.
  • For every other user, the courts of Milano have exclusive jurisdiction.
  • Consumers in the EU may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

Contact

  • Questions about these terms: [email protected].
  • Help with your account: [email protected], or use the support page on this site.
  • Postal address: 6GO S.r.l., Via Beatrice D Este 38, 20122, Milano.